Privacy policy

About us

“WakelUP” is a platform that helps shops and businesses answer their customers on WhatsApp, Facebook Messenger, Instagram, e-mail and website chat with an automated assistant, plus a dashboard where the business staff follow conversations, orders and appointments. The platform is operated by Al-Akour Information Technology and Data Company LLC.

Data we process

When you message a business that uses the platform we process: your identifier on that channel (your WhatsApp phone number, your page-scoped ID on Messenger and Instagram, or your e-mail address), your public name as shown by that platform, the text, images, files and voice messages you send, and what you tell us yourself to complete an order or booking, such as your name, city, address and appointment time.

Facebook and Instagram data

When a business connects its Facebook Page or Instagram account, we only receive the messages people send to that Page or account, and we send replies on behalf of the Page. We do not read the Page's posts or comments, we have no access to your personal profile or friends, and we use this data for no purpose other than answering your conversation.

Why we use it

To answer your questions, show products, services and prices, record your orders and appointments, and hand the conversation over to a human staff member when needed. We never use your data for advertising and never sell it.

Who can see it

Only the business you messaged and its authorized staff. Message text is sent to the AI provider chosen by the business to compose the reply, and messages pass through Meta services (WhatsApp, Messenger and Instagram) under Meta's policies.

Abuse prevention

The platform reviews connected channels and their conversations only when needed, to check reports of abuse or breaches of the terms of use and Meta's policies, and every review is logged. These conversations are not used for any other purpose.

Retention period

We keep conversations and orders while the business is subscribed to the platform or until you ask for deletion, and technical logs for no more than 30 days. When a business disconnects its Page or number, the platform immediately stops receiving its messages.

Your rights

You can request a copy of your data, its correction or deletion, or that we stop replying to you automatically, by emailing us at [email protected] or by writing “delete my data” in the same conversation.

Security

Data is stored on secured servers, connection keys and access tokens are encrypted, and dashboards are reachable only by account owners and their authorized staff.

Contact

For any privacy question: [email protected]