Data deletion

How to request deletion of your data

E-mail [email protected], or write “delete my data” in the conversation itself (WhatsApp, Messenger or Instagram), mentioning the business you messaged and your phone number or account name.

Removing the app from Facebook

You can also remove the app from Facebook: Settings & privacy → Settings → Apps and websites. If you own a Page, disconnect it from the platform dashboard → Messenger & Instagram; receiving stops and the stored access tokens are deleted.

What is deleted

Your identifier, name, conversations and saved notes. Completed orders may be kept by the business to the minimum extent required by accounting law, without the conversation content.

Timeframe

We complete the request within 30 days at most and reply to you with a confirmation.